We have really focused on our communication style and tools to make these differentiators between us and other firms. Gone are the days of using Excel spreadsheets to track open items, emails that get lost, and requests made again and again for the same item, sometimes from the same person. We have seen first hand how frustrating communication can be between clients and firms.

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Most organizations have experienced the unfortunate situation where their audit team had a person who was new to not-for-profit accounting, or a junior staff who asked questions that they just should not be asking. We feel the pain of organizations when on average they are paying more than $135 per hour and then they end up training the audit firm on how to do their business or how to record a contribution. How about getting asked for an item from the staff member only to tell them you already gave it to a different team member--or even worse, when a staff member asks for an item that you have already given him. Sometimes you just want to yell “stop the madness”.

 

Our engagement process solves this age-old issue. So right off the bat you see that TBFoster communicates differently with you. With our teams, you only deal with knowledgeable not-for-profit professionals with several years of experience and in a supervisory role or higher, never with a new staff. All requests come from one single team lead, no more requests from four different people at the same time.

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At TBFoster we have focused on significantly improving these issues. Welcome to accounting done right where you are no longer left in the dark. We use state-of-the art communication tools such as

• AuditDashboard - Real time request list and tracking software.

• Slack - An instant messaging and collaboration system we use to keep your organization and our team on the same page at the same time.

• Weekly update meetings.

• Zoom - Video collaboration and screen sharing for meetings and information updates.

 

We use these tools to manage your engagement. The communication  instruments have a secure portal and enhance efficiency and functionality of the engagement. Our information collection procedure consistently provides complete and accurate results.

 

Not-for-profit auditing is complex. To do it right, you need coordination and cooperation. At TBFoster, we gather information from your organization using these current modes of communication. This avoids missing bits of information that once got stuck in someone’s emails or disorganized files. No longer does an engagement team need to track misplaced data. Looking for “lost” information and items costs your organization money.

 

We have updated our processes to the modern tools named above. Our tools integrate with the latest software and support the entire client involvement.

 

This gives the engagement team maximum productivity and accountability. The process is interactive so your staff has complete communication capabilities and can stay current with events of the engagement.

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